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Terms and Conditions

1) The guarantee provided by 7 Stars shall apply to manufacturing defects and covers for domestic/household use only.

2) This guarantee card must be duly completed for guarantee claims

3) Guarantee card is not transferable and not replaceable in the event of loss.

4) Guarantee is effective for appliance purchased from an authorized 7Stars dealer and operated in India only.

5) End user shall only engage 7 Stars authorized service contractor to provide guarantee related services.

6) The purchaser is required to present guarantee card and original proof of purchase document at the time of claim.

7) Under the following circumstances, replacement will not be covered even during the guarantee period. The guarantee DOES NOT extend to the followings : –

  • The serial number of the appliance has been altered, tampered with or removed.
  • The appliance has been tampered with, subject to misuse, negligence and damaged while in transit.
  • The appliance has not been installed, maintained or operated in accordance with instruction given by manufacturer.
  • The appliance has undergone, repairs, modifications, or dismantled by any other person prior verification of approval by 7Stars.
  • Defect caused by abnormal voltage or in-coming power supply from a generator.
  • Defect caused by fire, lightning, electrical disturbance, negligence, accidents and other natural disasters or due to deviation from recommended application and installation.
  • Defect caused by household pests such as lizard, rat, cockroach, etc.
  • Defect caused by chemical reaction, excessive heat, excessive dust, corrosive surroundings, such as cement factory, animal farm, etc.
  • Components parts which require replacement in the ordinary course of use due to normal wear and tear by reasons of their characteristic, including accessories.
  • External appearance parts which include cabinet and joints against damages, scratches and ageing.

8) Guarantee will be void if the appliance is being operated without 7Stars genuine or manufacturer recommended parts.

9) It is strictly not covered for commercial application such as laundry shop, hotel/hostel, health center, restaurant & others

10) 7Stars liability under this guarantee is limited to replacing defective products only. The guarantee does not cover any losses and damages caused directly or indirectly by the products.

11) 7Stars reserve the right to impose additional charges or may refuse to attend to any products installed locations which are inaccessible and / or hazardous to its service agents.

12) Decision by 7Stars on all questions pertaining to complaints as results of defects, either workmanship or material shall be conclusive.

13) No person, by dealer / company is authorized to change, modify or extend the terms of this guarantee in any manner.

14) The purchases will have no claim under this guarantee in respect of personal injury, damages to property or consequential damage.

15) Non-observance of clause 6 and 9, 7Stars reserves the right to reject the warranty claim.